Offer
Contact Center Launch
Every channel answered from one desk.
An omnichannel support desk for phone, chat, and email - with AI assist for your team, routing that gets each contact to the right person, knowledge served from the Brain, and a self-service bot that answers the questions clients ask most.
BEST FIT
Firms where client contact is scattered across personal inboxes, a shared phone line, and whoever picks up first - with no queue, no routing, and no record of what was said.
NOT FOR
Organizations looking to replace their entire phone system or carrier contracts. This launches the desk on top of supported channels, not a full telephony replacement.
How It Works
How the engagement works.
Every phase ends with a decision you make: confirm the scope, approve the next checkpoint, or pause before new work begins.
Channel & Routing Design
Phone, chat, and email channels are mapped. Routing rules, queues, and escalation paths are designed around how your clients actually reach you.
Desk Build & Knowledge Connection
The desk is configured, AI assist connected for your team, and the knowledge base wired to the Brain so answers come from your own content.
Bot, Pilot & Launch
The self-service bot is trained on your most common questions, a pilot validates routing and quality, and the desk goes live per seat.
Deliverables
What is included.
Every item listed is included in the engagement scope. The goal is a usable business outcome, not a pile of ambiguous consulting notes.
INCLUDED IN THIS ENGAGEMENT
- Omnichannel desk covering phone, chat, and email
- AI assist for agents during live contacts
- Routing rules, queues, and escalation paths
- Knowledge base served from the Brain
- Self-service bot answering common questions
- Per-seat setup and team training
NOT INCLUDED IN THIS ENGAGEMENT
- Full phone-system or carrier replacement
- Telephony hardware
- Ongoing desk operation and tuning (see Retainer / AgentOps)
PRICING STRUCTURE
Pricing structure.
Priced as a fixed launch fee plus per-seat setup. Quoted after a channel and volume review.
Model
Fixed launch fee plus per-seat setup
Quote point
Quoted after a channel and contact-volume review
INCLUDED IN THE PRICE
- Channel and routing design
- Desk build with AI assist and Brain knowledge
- Bot training, pilot, and launch
WHAT SHAPES THE QUOTE
- Seat count
- Channel mix
- Contact volume
Start Here
Leave with the next decision clear.
A 30-minute conversation is enough to confirm fit, identify what must be scoped, and decide whether this offer is the right starting point.