Offer
Operational Support Retainer
Keep the system running - and improving.
An ongoing support and evolution retainer for production systems delivered by The Lobbi. Covers monitoring, incident response, minor enhancements, and scheduled improvement cycles - so your operational system doesn't stagnate after delivery.
BEST FIT
Organizations that have completed at least one build engagement with The Lobbi and want ongoing support coverage, system monitoring, and incremental improvement without scoping a new project.
NOT FOR
Teams looking to outsource an existing vendor's system, or those who have not yet completed an initial build engagement.
How It Works
Phase by phase.
Every engagement has a defined sequence. You know what happens when, and what you approve at each checkpoint.
Monthly - Monitoring & Incident Response
Proactive monitoring of deployed systems. Incident response SLA within 1 business day. Error logs reviewed and acted on.
Monthly - Enhancement Cycles
A defined number of engineering hours allocated to minor enhancements, configuration changes, and incremental improvements.
Quarterly - System Review
A structured review of system performance, usage patterns, and upcoming operational needs. Prioritized improvement backlog updated.
Deliverables
What you receive.
Every item listed is included in the engagement scope. No vague deliverable language - these are the actual outputs.
- Defined-SLA incident response
- Monthly enhancement hours (scoped in retainer agreement)
- Quarterly system performance review
- Priority access for new scoped engagements
- Documented change log per retainer period
NOT INCLUDED
- New major feature development (quoted separately)
- Infrastructure cost changes driven by scale
- Systems not originally built by The Lobbi
PRICING
Structured as a monthly retainer - rate varies by system complexity and monthly enhancement allocation. Cancel with 30 days notice.
How our pricing model works →Start Here
Want to talk through what makes sense?
A 30-minute conversation is enough to understand your operation and figure out the best starting point together. No pitch deck. No commitment.