Context
A registered investment advisory firm's client onboarding process averaged 11 business days - most of the time waiting for document collection, compliance review, and account setup steps that ran sequentially through email.
Financial Services
Client Onboarding Automation, Financial Advisory
Average onboarding time reduced from 11 business days to 3. Compliance documentation completeness improved from 78% to 99%.
Solution
Replaced email-based onboarding with a Teams-integrated workflow: automated document request sequences, compliance checklist routing, parallel CRM and custodian account setup steps, and automated status updates.
Constraints
- • Compliance review SLA had to be preserved while parallelizing tasks.
- • Client-facing messaging required legal-approved templates.
11d → 3dOnboarding time
78% → 99%Compliance completeness
Week 1
Journey mapping
Mapped advisor, compliance, and operations touchpoints.
Weeks 2-5
Automation build
Configured document, compliance, and account setup workflow branches.
Week 6
Enablement
Trained advisors and launched operational dashboard views.
Timeline
6 weeks
Stack
Power AutomateMicrosoft TeamsSharePointEntra IDCRM API